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Wrong size? Changed your mind? We make returns and exchanges simple.
Request a return or exchange within 7 days of delivery.
Wrong size? Exchange for a different size — same item, delivered to your door.
Refunds are processed to your original payment method within 7-10 business days.
Message us on WhatsApp or email us with your order number and reason for return/exchange.
We will review your request and confirm eligibility within 24 hours.
Pack the item in its original packaging and hand it to our delivery partner when they arrive.
Refunds are processed within 7-10 business days. Exchanges are delivered within the standard delivery timeline.
| Payment method | Refund timeline |
|---|---|
| Cash on Delivery | 7-10 business days (bank transfer) |
| eSewa | 3-5 business days |
| Khalti | 3-5 business days |
| Fonepay | 5-7 business days |
Currently, exchanges are only available for a different size of the same product. If you want a different product, please return the original item and place a new order.
If you received a damaged or defective item, contact us immediately with photos. We will arrange a free pickup and send a replacement or full refund.
No. Return pickup is free for all eligible returns within Nepal. We will arrange a delivery partner to collect the item from your address.
Yes. You can return any combination of eligible items from the same order. Each item is processed independently.
Message us on WhatsApp with your order number — we will take it from there.
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