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Find answers to common questions about orders, delivery, payments, and more.
Browse our products, add items to your bag, and proceed to checkout. You can pay with Cash on Delivery, eSewa, Khalti, or Fonepay.
You can cancel your order before it is dispatched. Once dispatched, cancellation is not possible — you can return the item after delivery instead. Contact us on WhatsApp to cancel.
Yes. We use a simple OTP-based login — just enter your mobile number and verify with the code sent via SMS. No password needed.
Yes. You will receive an order confirmation via SMS/WhatsApp immediately after placing your order.
We accept Cash on Delivery (COD), eSewa, Khalti, and Fonepay. No extra fees on any payment method.
No. The price you see includes all taxes and delivery fees. There are no hidden charges — ever.
COD is available across Nepal. For remote areas, we may require advance payment — this will be clearly indicated at checkout.
Select eSewa or Khalti at checkout. You will be redirected to complete the payment. The process takes about 30 seconds.
Kathmandu Valley: 1-2 business days. Major cities: 2-4 business days. Other districts: 3-7 business days. Remote areas: 5-10 business days.
Yes, we deliver across Nepal. Delivery timelines vary by location — check our Delivery Info page for details.
You will receive SMS/WhatsApp updates at each stage: order confirmed, dispatched, out for delivery, and delivered. You can also check your order status from My Account.
Our delivery partner will try to reach you by phone. If they cannot reach you, they will try again the next day. After 3 failed attempts, the order may be cancelled.
Yes. You can request a return or exchange within 7 days of delivery. Items must be unused, unwashed, and in original packaging with tags attached.
Message us on WhatsApp with your order number and reason for return. We will guide you through the process.
No. Return pickup is free for all eligible returns within Nepal.
eSewa/Khalti: 3-5 business days. Fonepay: 5-7 business days. COD: 7-10 business days (bank transfer).
Currently, exchanges are only available for a different size of the same product. To get a different product, return the original and place a new order.
Just enter your mobile number on the login page. We will send an OTP via SMS. Enter the code and you are in — if you are new, an account is created automatically.
Wait a minute, then tap "Resend code". If you still do not receive it, check that your number is correct and has network coverage. You can also request the code via WhatsApp.
Go to My Account → Edit Profile. Make your changes and tap Save.
Go to My Account → Log out. You can also log out of all devices from the same page.
We photograph all products on real models and under natural light. However, colors may appear slightly different on different screens.
Check our Size Guide for detailed measurements. Each product page also includes specific measurements for that item.
Some items will be restocked, others are limited editions. Contact us on WhatsApp to ask about specific items.
We are always looking to expand our catalogue. Send us your suggestions on WhatsApp or email — we listen!
Our team is available Sunday – Friday, 10 AM – 6 PM NPT.